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Developed by  :  Gouri Dinesh, Nikitha C, Koshiki Agarwal     |      Service design       |       2022

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BRIEF

A QR code-based food ordering and takeaway system in DB Mall food court to enhance the discoverability of the food stalls.

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PROCESS

Identifying the problem and exploring its scope.

Field study, Shadowing, Literature study.

Analysis - Customer journey, Service blueprint, Insights

Ideation, Wireframe, Prototyping

Testing

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PROBLEMS IDENTIFIED

Long queue.

Difficulty in finding a table to sit.

Unclean tables.

Where to eat from  OR  What to eat.

Waiting time and boredom.

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INFORMATION ARCHITECTURE

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SERVICE BLUEPRINT

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QR Code installed at major touchpoints of the mall in the form of advertisements.

The customer scans the QR Code to order.

The customer avails services using the redirected link

(part of the main website).

Notifying that the order is ready.

Matching the Order ID and collecting the order

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Enjoy the food.

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TASK

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USER INTERFACE

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