Developed by : Gouri Dinesh, Nikitha C, Koshiki Agarwal | Service design | 2022
BRIEF
A QR code-based food ordering and takeaway system in DB Mall food court to enhance the discoverability of the food stalls.
PROCESS
Identifying the problem and exploring its scope.
Field study, Shadowing, Literature study.
Analysis - Customer journey, Service blueprint, Insights
Ideation, Wireframe, Prototyping
Testing
PROBLEMS IDENTIFIED
Long queue.
Difficulty in finding a table to sit.
Unclean tables.
Where to eat from OR What to eat.
Waiting time and boredom.
INFORMATION ARCHITECTURE
SERVICE BLUEPRINT
QR Code installed at major touchpoints of the mall in the form of advertisements.
The customer scans the QR Code to order.
The customer avails services using the redirected link
(part of the main website).
Notifying that the order is ready.
Matching the Order ID and collecting the order
Enjoy the food.
TASK
USER INTERFACE